09:30 – 10:00
10:00 – 10:30
Opening Remarks
H.E. Mr. Vassilis Maragos, Ambassador, Head of the EU Delegation to Armenia
Ms. Natia Natsvlishvili, UNDP Resident Representative in Armenia
Moderator: Ms. Natia Natsvlishvili
Grand Ballroom “Tigran the Great”
10:30 – 11:00
Presentation
Grand Ballroom “Tigran the Great”
11:00 – 12:00
Keynote Addresses
Mr. Giulio Quaggiotto, Strategic Innovation Adviser for the UAE Prime Minister’s Office
Ms. Elsa Belo, Director of LabX, Center for Innovation in the Public Sector of the Agency for Administrative Modernization (AMA), Portugal
Description: Our keynote session features two leading experts in public sector innovation: Ms. Elsa Belo, Director of Portugal’s LabX Center for Innovation in the Public Sector, and Mr. Giulio Quaggiotto, Strategic Innovation Adviser for the UAE Prime Minister’s Office. They will share their profound insights and rich experiences in mainstreaming and institutionalizing innovation in the public sector and integrating grassroots innovations into national systems for fostering the creation of more public value and providing robust responses to societal challenges.
Grand Ballroom “Tigran the Great”
12:00 – 12:30
Coffee Break
12:30 – 13:45
Breakout Sessions
Understanding Psychology of Change and Resistance in Organizations
Ashot Yerkat Hall
Facilitator: Ms. Kristine Sargsyan
Description: We will dive deep into the intricacies of change—its nature and psychology. This engaging session will equip you with comprehensive strategies and techniques to not only understand but also effectively overcome resistance at both individual and organizational levels within the public sector. Together we will unravel how embracing change can amplify growth potential and catalyze innovative approaches to organize administrative practices and enhance the implementation of public policies and delivery of services.
Strategic Communication: Making Messages Targeted, Actionable, and Citizen-centric
Trdat the 2nd Hall
Facilitator: Ms. Nvard Melkonyan
Description: Any change is a joint mission and requires all change participants’ passionate and genuine engagement. This session will explore the pivotal role of strategic communications in the seamless accomplishment of public sector operations, missions, and activities. We will delve into the transformative capacity of strategic communication, as it not only builds public awareness but also empowers citizens to participate in public decision-making and governance.
Applying Behavioral Change Principles in Public Decision-Making
Levon of Cilicia Hall
Facilitator: Ms. Arpine Mazhinyan
Description: Behavior change is at the core of any meaningful transformation. This session will explore how to apply behavioral science principles to design policies that align with human behavior and improve their effectiveness. Our experts will give you strategies and practical tools to nudge behavior and encourage positive outcomes in public programs and services.
Mobilization for Communities: Ideation to Financing
Ararat 1 Hall
Facilitator: Ms. Arpine Hakobyan
Description: This session will delve into how strengthening municipal capacity and shifting mindsets can unlock new opportunities for expanding municipal development financing sources and applying new innovative approaches to address complex development challenges. We will also discuss legal frameworks for innovative financing as we draw inspiration from successful practices. Together we will learn how to transform ideas into actionable projects that attract diverse funding resources, empowering communities to address complex development challenges with impact and ingenuity.
Enhanced Public Sector Capacity in Crisis Management
Ararat 2 Hall
Facilitator: Ms. Lusine Kocharyan
Description: This session will explore the crisis management framework, including phases and strategies of handling crises of diverse origin and scale. By recognizing the significance of preparation as a bedrock of effective crisis management, we will discuss how risk assessment, scenario development and investing in time and resources in preparation can be a key to navigate a crisis successfully.
13:45 – 14:30
Lunch
Pre-function Area and Lounge
14:30 – 15:45
Panel Discussion
“Innovation as the key to manage change and crisis and unlock postcrisis growth”
Moderator: Ms. Tina Stoum, UNDP Regional Orchestrator for Mayors for Economic Growth (M4EG) Facility
Panelists:
Mr. Vache Gabrielyan, Former DPM of the Republic of Armenia, Dean of Manoogian Simone College of Business and Economics, American University of Armenia
Ms. Viktorya Aydinyan, Advisor to Deputy Prime Minister
Mr. Nerses Yeritsyan, Head of Information Systems Agency of Armenia (ISAA)
Mr. Giulio Quaggiotto, Strategic Innovation Adviser for the UAE Prime Minister’s Office
Description: The panel discussion will delve into the dynamic and multifaceted realm of change, transformation, and crisis management. This panel isn’t just theory; it’s a synthesis of practical wisdom. We’ll draw from the outcomes of recent breakout sessions that explored psychology of change, strategic communication, behavioral change, resource mobilization and crisis management. By weaving together these diverse threads, we aim to provide a holistic view of how individuals and organizations can navigate challenges, drive transformation, and effectively communicate through times of change and crisis.
15:45 – 16:00
Closing Remarks
Mr. Tigran Tshorokhyan, UNDP in Armenia’s Innovation and SDG Finance Portfolio Lead
Grand Ballroom “Tigran the Great”
16:00 –16:30
Coffee and Networking
Pre-function Area and Lounge
Partners & Organizers
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1 Amiryan St, Yerevan 0010
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